FAQ

• How do I book an appointment?

  We have an easy to use online booking system that will allow you to match your schedule with available appointments. The website is up to date, accurate and shows all available appointments. You may also give us a call to book..

• Do you offer direct billing?

  We do not offer direct billing at our clinic. We will provide you with a receipt with all information regarding your appointment to be sent to your provider..

• Do I need a doctor’s referral?

  We do not require a doctor referral however your insurance company may require one in order to reimburse you. We advise checking with your provider in advance..

• How far in advance should I book?

  If you require a specific day and time, we recommend that you book your appointments as soon as you are able to ensure you can get the spot and time you require. We recommend you book a few appointments ahead as spots do book up quickly..

• Is there parking available?

  Downtown: There is no parking lot for the clinic, however there is meter parking available on the street and a lot across from the building that offers paid parking in unreserved spots. West End: There is parking available in front of the building..

• What does “locked door policy” mean?

  We keep our clinic doors locked at all times to control the traffic flow in and out of the clinic. We request you remain in your vehicle until contacted by your therapist and they will let you into the building for your appointment. You are welcome to explore some neighboring businesses while you wait. For reactive West, you can browse around New Market! Banging on the glass and/or aggressively pulling on the door will not be tolerated..

• Do you accept walk-ins?

  We are an appointment based clinic so walk-ins are very rare. We recommend checking online for availability of last minute bookings..

• What is your cancellation policy?

  We have a 24 hour cancellation policy. Appointments cancelled the same day or missed appointments will result in a $50 fee..

• What happens if I arrive late?

  As appointments are set times, your treatment time may be shortened so as to not affect the other bookings that day. If you know that you may be late, please let us know before hand..

• What if I’m nervous for my first massage?

  That’s completely normal. Your therapist will explain everything before treatment and make sure you feel comfortable throughout the appointment..

• I have allergies to certain scents and products. Is your lotion scent free/hypoallergenic?

  We only use scent free, hypoallergenic lotions and laundry products. If you are concerned about a particular ingredient you are welcome to contact us before your appointment or bring a lotion of your choice to use for your appointment..

• Do you sanitize between clients?

  Each treatment room is sanitized after every client and fresh, clean sheets are placed on the massage beds..

• What should I do after my massage?

  Drink water, avoid strenuous activity if possible, and expect mild soreness after deeper treatments..